Poor, disgusting Vodacom service

I have funeral cover with Vodacom. Our agreement is to debit me every last day of the month. August 2019 payment is debited on the 4th of September 2019. October payment they come in my account on the 7th of November and they find that my account had insufficient funds. I called them to make arrangement. The lady says they will double debit me for the next payment. Come end of November they didGood morning please find the screenshot for missed October payment 2019 October. You guys come on my Account on the the of November 2019 didn't double debit me. I call them to find out. They told me that they will writes off that missed payment. I was willing to pay. On July 2020 I asked for payment break Nomoosa Nkosi told me that I should request it within 30 days. There is a possibility that i might not get it on July. He added that he will escalate the query i might get it on August 2020. I wanted to add my 2nd born they told me that I can not add someone to that policy because they don't offer the product anymore. Funny part no one informed me via email, sms or call. (No notice). I asked for my policy document , he said I don't have beneficiary. I must add someone , I gave him the details. He changed and after he sent the document I went to the old document to compare the document. I found that my beneficiary was My daughter. Now the argument is that they defending for their company. I telling them that they are do8ng as the wish on my account for August 2019 payment they debited me on the 4th of September 2019 and for October 2019 payment they come on the 7th of November 2019 and the agreement was to debit me on the last day of the month. They change the product without notifying me. According to me the break the contract. I want all my premium since 2017 up to date and then we path away. Choosing their insurance was a choice not compulsory. There a many better insurance out there.