aK
adhir K

1 reviews | Active since Aug 2011

24 Oct 2016, 15:58

Poor, disgusting service

<p>Dear vodacom </p> <p>i have been a loyal customer of your for the last 5 or more years.</p> <p>i have been trying to resolve my issue with you for the past 6 months or so with no joy.</p> <p>the service that i recieved from your call center agents is appauling!!!</p> <p>i have never had a problem with you guys or been in arraers with vodacom and the first time an issue arises you hand me over to lawyers for collection.......i have called your call center on numerous occassions with no joy .</p> <p>your call center agents are extremely rude and arrogant.....the have no customer service s**** whats so ever!!!</p> <p>i never stopped paying you guys.........if the debit order bounced why didnt you call and inform me immedialtey and re instate the debit order to go off monthly like it has always been going off?</p> <p> </p> <p>vodacom does not value thier customers and i feel pitty for consumers doing or getting into buisness with them.</p> <p>i am absolultley disoppointed in vodacom........."if they cant resolve your problem then they hand customers over for collection" beware south africa.</p>

0
Replies (3)
Vodacom
Vodacom's reply25 Oct 2016, 07:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

aK
adhir K's update03 Nov 2016, 10:59
Reviewer Update

Vodacom

it has been almost 2 weeeks!!!

i have reponded to your email and asked for sombody to kindly contact me via telepnone so that we can resolve this issue.

WHAT THE HELL IS GOING ON WITH YOU GUYS????????????????????????????????????????????

WHY HASNT ANYBODY CALLED ME BACK AS YET??????????????????????????????????????????

PATHETIC!!!

aK
adhir K's update10 Nov 2016, 08:22
Reviewer Update

i will not pay yourl **** untill you contact me!!!

i cannot belive on a platform such as hello peter that i still cannot get help from you guys!

its actually horrific!!!