1 reviews | Active since Mar 2010
Poor delivery of service
<p>I have done an online upgrade on 12 May thinking it would be easier as going to a store and paying the R150 fee involved. </p> <p>Today 24 May I still have nothing and would have been waiting indefinitely if I did not call the Call centre now.</p> <p>On the first attempt at getting my phone, apparently the courier could not find me and therefore sent everything back to Jhb from Cape Town without calling anybody or even leaving a note on Vodacom system.</p> <p>On calling on Saturday 20 May to get this bad news, the consultant assured me that the couriers would be contacted to send my parcel back to Cape Town.</p> <p>On calling now to confirm how far the process is, low and behold, nowhere! My upgrade had to me cancelled first and then re-upgraded.</p> <p>What the hell man? Could the previous consultant not have done that on Saturday already? And the *********** couriers that just send everything back if they are too lazy to find the right address to deliver at?</p> <p>Two weeks to get an upgrade sorted where for a R150 fee I could have had everything done and dusted by going to a store.</p> <p>Guess who will not be using your Vodacom online upgrade option to not have to deal with this kind of idiocy again?</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Brendan,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
We've rep**** to you via email with feedback.
Regards,
UW
Dear Brendan,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
We've rep**** to you via email with feedback.
Regards,
UW
Today I phone online call centre to track my parcel, because my trust in them has taken a big knock and what do I find? Couriers have apparently stuffed up delivery again! But, on phoning Ram Couriers all became clear. Vodacom online staff as *********** as can come! On telling the last person that she is dealing with my third attempt to get this sorted, you would have thought that she would take special attention, but yet that is too much to ask. At Ram Couriers they have only received a street name as address and a completely wrong phone number. Now obviously this would not have been delivered and who would Vodacom online blame again? Two weeks to get one damn delivery of a phone right! Which part of “pull your head out of your ass” do you not get? I have been with Vodacom for more than 10 years and this is the worst service I have ever received from any company! I am sorry, but I do not think you can get my trust in this incompentence back again.
Today I phone online call centre to track my parcel, because my trust in them has taken a big knock and what do I find? Couriers have apparently stuffed up delivery again! But, on phoning Ram Couriers all became clear. Vodacom online staff as *********** as can come! On telling the last person that she is dealing with my third attempt to get this sorted, you would have thought that she would take special attention, but yet that is too much to ask. At Ram Couriers they have only received a street name as address and a completely wrong phone number. Now obviously this would not have been delivered and who would Vodacom online blame again? Two weeks to get one damn delivery of a phone right! Which part of “pull your head out of your ass” do you not get? I have been with Vodacom for more than 10 years and this is the worst service I have ever received from any company! I am sorry, but I do not think you can get my trust in this incompentence back again.