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1 reviews | Active since Sept 2016

28 Dec 2020, 09:51

Poor Delivery, missing items and not accountability for it

Pre-ordered an iPhone 12 Pro Max through Vodacom. They called me the day before launch to tell me they don't have the model I wanted. Fine, I waited a week and upgraded my contract on the phone instead. First time I have ever done this. I went with a Smart Top Up S+. I advised the lady on the phone to please include the power adaptor with the device. I had purchased the MagSafe charger already which makes use of the 20w charger they include. Guess what? The device arrives with no charger. I asked for the power adaptor which they advertise on their site to be included in the contract I took. They have multiple contracts that include the power adaptor as a "PLUS". If it is part of the deal then where is it? To make it worse, Vodacom support on Twitter told me to contact RAM because they did not deliver it. RAM says they never got it from Vodacom. Seems Vodacom just wants to pass the blame to other people instead of taking accountability. Shame on them. Poor service from an overpriced provider.

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Replies (2)
Vodacom
Vodacom's reply28 Dec 2020, 09:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update31 Dec 2020, 10:56
Reviewer Update
So Vodacom's solution to this problem is to make me pack up the iPhone 12 device which I already set up the day it was delivered and have ram come to my house and collect it. They will then ship me an entirely new bundle which may take weeks due to low stock around the country. This bundle will include the charger. They cannot just send the charger. That is an impossible task according to them. They need to "collect the phone" and send it back. TO REPLACE A MISSING CHARGER? I feel as if this is just a stall tactic for me to say "don't worry about it. Sounds like a challenge". When my contracts are completed I am moving away from this revolting company. I will make sure my entire family does the same thing too. Horrible, horrible customer service and an even worse solution for an issue they created.