MS
Michael S
1 reviews | Active since Oct 2016
09 Oct 2017, 12:47
Poor Data Signal
I have requested Vodacom to investigate the poor LTE data signal at my home (25 Povall Road, Musgrave, Durban). Vodacom ref # 1- ********** ********** . The feedback from Vodacom was that I need to purchase a signal booster as the problem was caused by the building I live in. I dispute this as I use Telkom LTE mobile data at the same address with a very good signal. I requested to meet the Vodacom technician on site, but have received no response.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
09 Oct 2017, 13:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Oct 2017, 13:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Oct 2017, 07:47Dear Michael Sparg,
I've advised our Network Division to make contact with you.
I do apologise for the delay in response.
Your reference number is ***.
Regards,
UW
Best regards,
Vodacom's reply10 Oct 2017, 07:47
Official
Dear Michael Sparg,
I've advised our Network Division to make contact with you.
I do apologise for the delay in response.
Your reference number is ***.
Regards,
UW
Best regards,
MS
Michael S's updateReviewer Update
16 Oct 2017, 14:19Still waiting for Vodacom to contact me as promised
MS
Michael S's update16 Oct 2017, 14:19
Reviewer Update
Still waiting for Vodacom to contact me as promised
MS
Michael S's updateReviewer Update
23 Oct 2017, 19:05I have had no contact as promised in Vodacom's response to my post. This is not going away as I will continue until someone from Vodacom pays attention.
MS
Michael S's update23 Oct 2017, 19:05
Reviewer Update
I have had no contact as promised in Vodacom's response to my post. This is not going away as I will continue until someone from Vodacom pays attention.
MS
Michael S's updateReviewer Update
23 Oct 2017, 19:06This is the original response from Vodacom. Still waiting!
Official private business reply
Dear Michael Sparg,
I've advised our Network Division to make contact with you.
I do apologise for the delay in response.
Your reference number is 1- ********** ********** .
Regards,
UW
MS
Michael S's update23 Oct 2017, 19:06
Reviewer Update
This is the original response from Vodacom. Still waiting!
Official private business reply
Dear Michael Sparg,
I've advised our Network Division to make contact with you.
I do apologise for the delay in response.
Your reference number is 1- ********** ********** .
Regards,
UW
MS
Michael S's updateReviewer Update
23 Oct 2017, 19:08Hello Vodacom. Is anyone out there?
MS
Michael S's update23 Oct 2017, 19:08
Reviewer Update
Hello Vodacom. Is anyone out there?
MS
Michael S's updateReviewer Update
23 Oct 2017, 19:13What happens when I don't pay for the data that I can't use. Yes you guessed right Vodacom just discontinued all my services even though I have paid for what I can use.
MS
Michael S's update23 Oct 2017, 19:13
Reviewer Update
What happens when I don't pay for the data that I can't use. Yes you guessed right Vodacom just discontinued all my services even though I have paid for what I can use.