Poor Data Service on the Bluff Durban

Since the severe storm in Durban on 11 October the data service on the Bluff Durban has been pathetic and getting worse. If you want to report it as a fault you are told to phone a number and report it there. What has happened to the service when you called the call centre and all the info was taken and the problem sorted out. I struggle all the time as the service just disappears or I get a notice of limited service. I have to continually go back to the website I was busy with and this uses lots of data. I already have a signal booster installed in my house so it seems as though one of the repeaters is faulty. Please can something be done.