JK
Joyce K
1 reviews | Active since Nov 2018
10 Sept 2019, 12:13
Poor data management from Vodacom
800MB Data not loaded to my account. Query logged on 5th September - Ref:*** To date no response. I should not have to log queries for my monthly data carry over.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Sept 2019, 14:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Sept 2019, 14:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JK
Joyce K's updateReviewer Update
12 Sept 2019, 12:02Good day
till today i have not received any call from a consultant regarding this issue. please advise if i must take legal action against you or if someone will contact me today .
regards
till today i have not received any call from a consultant regarding this issue. please advise if i must take legal action against you or if someone will contact me today .
regards
JK
Joyce K's update12 Sept 2019, 12:02
Reviewer Update
Good day
till today i have not received any call from a consultant regarding this issue. please advise if i must take legal action against you or if someone will contact me today .
regards
till today i have not received any call from a consultant regarding this issue. please advise if i must take legal action against you or if someone will contact me today .
regards
Vodacom's replyOfficial
16 Sept 2019, 12:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that incentive bundles do not carry over. We have gestured the number with 1gIg of data. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Sept 2019, 12:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that incentive bundles do not carry over. We have gestured the number with 1gIg of data. Regards Consumer Website Team
Best regards,