Poor damn Service

Ok... on the 12th of March my wife and i went to Vodacom in Sasolburg to blacklist the cellphone so they gave us the the ITC number from there we went to Sasol police station where we did some paper work, we got the case number but Vodacom didn't give us the IMEI no. so it was back and forth...long story short we wanted to get this sorted for i still payed insurance on the phone. The papers we got from the police station we left at Vodacom Sasol for the particular assistant said she will follow up on the matter...later we went back to find out if any progress was made only to see they were busy renovating the shop...after that this lady discarded the paperwork saying she did not know if she had to keep the papers, tell me who in there right mind will do that...utter B/S. I wanted to get a new phone for the other got ******. Poor damn service. Vodacom Sasolburg.