Poor custormer service and RUDE manager Richards bay shop U24

I booked in my phone for repairs on the 29th of August at the richards Bay U24 shop.When I try to follow up on the device Durban says they never received it. When I call richards bay they kept telling me there is nothing they can help me with. They do not have the device. I have sent emails requesting assistance with no responses.

This morning I finally called and asked to talk to the manager who I must say deserves an award for being the RUDEST manager I have ever dealt with at vodacom and I have been a client for years now.

He basically told me to sort myself out because they do not keep cellfones for repairs at the shop.

At this point i just need my device back and need someone to assist in that regard.