Poor Customer Support Service

ATTENTION: VODACOM CANCELLATION OF FIBER CONTRACT DUE TO UNRESOLVED INTERNET ISSUE SINCE THE INSTALLATION. Vodacom has dismally failed to resolve the fiber internet connection since its installation on the 21 of June 2024 until today 04 July 2024. I have been taken for pillar to post in trying to resolve this problem without success. After making several calls with Zoom Fiber support (Ticket Resolved: ZF0004RL7 [#ZF0004RL7]) they have been firm that their router is activated and working fine. Following up with Zoom Fiber again after several calls since the installation of fiber on 21 June 2042, they resolved by sending technicians on site on 03 July 2024 and they find that there was no issue with their router and connections. They again insisted that the problem (Connected with no internet) is a Vodacom ISP problem. I wrote to Vodacom Customercare on 25 June 2024 about this complaint and I never got any feedback With all these attempts, patience and days without internet my problem has not been resolved after 24hr to 48hr 72hr and days have lapsed. I am truly disappointed with your poor service and my problem has not been resolved until this day.

Kind Regards Mcebisi Gqwaru *** Service Request Update: SR***