JVDC
Jaco Van Der Colff

1 reviews | Active since Nov 2021

17 Nov 2021, 12:53

POOR CUSTOMER SUPPORT AND SERVICE

Shocking service from them - can get simple contract sorted out and then patial deliver stock and *****s up the entire new contract. not one consultant can assist and when you want to speak to a manager or director... Guess what Vodacom does not have one of those although there are name that they report to without email addresses or contact numbers: (Curtis / Elizabeth / Verosha / Ajhanda) so called line managers. that can not be contacted to sort out a customer problems as the staff is so incompotent at their job. Nothando Ngiba is no where to be found as the original sales consultant and not even the vodacom staff can get hold of her to have issues resolved. UTTER POOR CUSTOMER SUPPORT (CANT MENTION SERVICE CAUSE THERE IS NO SERVICE) ISSUE STARTED FROM THE 28TH OF OCTOBER 2021 and still no result or contact

0
Replies (1)
Vodacom
Vodacom's reply17 Nov 2021, 14:11
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team