Poor customer support

I've had numerous issues with my fibre connection. The technical support and the willingness of the company to resolve my issues on time are pathetic. At the moment vodacom call agents have stated that my connection was done by vumatel. And that my connection was wrongfully disconnected. It's been 11 days since the disconnection. After call agents saying it should take 72 hours to be reconnected, this has become very frustrating because I am a paying customer. I am very disappointed with the service rendered by this service provider. Does vodacom not care for their paying customers???