JV
Johanna V
1 reviews | Active since Sept 2018
27 Jul 2022, 15:52
Poor customer support
It has been four days now and I still do not have any fiber. A vodacom representative has already come in and fixed my neighbors fiber line when we were experiencing the same issue at the same time.
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Replies (2)
Vodacom's replyOfficial
28 Jul 2022, 07:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jul 2022, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JV
Johanna V's updateReviewer Update
30 Jul 2022, 07:54I don’t know what you are improving but it is certainly not your customer support. This query was logged on the 23 July 2022. You reply that there will be a technician has been booked for the 29 July. Well guess what 29 July has passed and still no show, resolution or even a phone call to say where this technician is or will not be able to make it. Absolutely nothing!!! Beyond disgusted with your so called customer support!
JV
Johanna V's update30 Jul 2022, 07:54
Reviewer Update
I don’t know what you are improving but it is certainly not your customer support. This query was logged on the 23 July 2022. You reply that there will be a technician has been booked for the 29 July. Well guess what 29 July has passed and still no show, resolution or even a phone call to say where this technician is or will not be able to make it. Absolutely nothing!!! Beyond disgusted with your so called customer support!