Poor customer support

Beginning of February this year I posted on this platform about my unpleasant experience with Vodacom regarding cancellation of my 3G contract. I was then called by a friendly gentleman who assured me that he had cancelled this contract on his system as a result I was not going to be billed for same end of February 2024. The gentleman further assured me that he would listen to my recording and advise of a way forward. I have no issue with the telephone recording part as I was satisfied and excited that this contract was finally cancelled from September/October 2023. To my surprise, my account was debited again by Vodacom and this time I am just more disappointed than being angry 😡