POOR CUSTOMER SERVICES /DISRESPECT

i have ordered fibre contract im December till to date struggling to get router to be delivered worst part of it is consultant each and every time you call you will be told its being escalated till to date its being escalated what a pathetic and poor customer services wonder if they even know the word customer services exist some times consultant answer the phone and they will be first chatting on the back ground and answer your call later. This is really a poor customer services at its best you request to speak to manager you will be told they will call you back what services is this