AB
Anna B
1 reviews | Active since Mar 2013
15 Nov 2018, 06:42
Poor customer services
Been struggling with Vodacom customer e-mail services. Trying to get a statement of payments made & account amounts due. Option for statement is given, but no access granted .System keeps on throwing out a generic email asking for certain information. Which I did sent numerous times. Although it is a system generated message, it does inform clients that a consultant will respond. But instead of this happening another generic email is sent asking for more information.
Once again customer services are poor.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Nov 2018, 07:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2018, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Nov 2018, 10:11Dear Anna,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
Vodacom's reply15 Nov 2018, 10:11
Official
Dear Anna,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
AB
Anna B's updateReviewer Update
15 Nov 2018, 10:29Thank you Vodacom, query was resolved successfully.
Employee was very polite & helpful.
AB
Anna B's update15 Nov 2018, 10:29
Reviewer Update
Thank you Vodacom, query was resolved successfully.
Employee was very polite & helpful.