POOR CUSTOMER SERVICES

Good day<br> <br> I have experienced poor customer service from Vodacom in the last two days as follows: <br> <br> I could not log onto the website as I forgot my password, so upon seeking recovery of the password, I entered the security letters and numbers at the bottom of the screen, which the system kept advising me was incorrect until I was blocked. I then called the customer care line to have an invoice emailed to me and the consultant asked me the security questions, which I answered, however, she asked which date my invoice gets sent and I did not know that nor could I answer whether my invoice is emailed or smsed to me as it is sent randomly and I obtain it primarily from the website. Upon explaining this dilemma to her, she kept insisting that I haven't answered three security questions and therefore she could not assist me. I advised her that I did, as I provided her with my id number, my email address, my bank and type of account and other information she required. Instead of assisting me, she merely insisted that I have not answered three questions. This was most frustrating.