POOR CUSTOMER SERVICES

<p>I've send my Samsung S5 in for a screen repair on the 18th April at a cellular repair shop. On the 19th I have requested a copy of my contract or POP for the cellular repair shop as they need this for the repair of the cellphone. Today after 3 weeks I still don't have the copy of my contract or POP after numerous calls and emails. How difficult can this be if everything is suppose to be on the system???? I have been a customer of Vodacom for more than 10 years and I feel I am not valued as a customer at all!!!! I have to pay my vodacom account which I cant even use for 3 weeks.!!! This is by far the POOREST service I have ever experience in my life!!!</p>