Poor Customer Services

I went to Vodacom in Mall of the North to do sim swap,when i got there the lady by the name of Mmammutle Mothlamme asked me if the is anything she can assist me with and i told her,she advised that the is one client in front of me and after that client is me.I waited close to 45 minutes to be assisted and when is my time to be helped,the guy behind me was called by Frans Lebea (consultant 3),i went to Frans to tell him that he is suppose to assist me because i came 1st,he gave me attitute telling me that he didnt see me he saw the guy he called,i called Mmammutle(assistance) she confirmed to Frans Lebea that i came 1st,Frans told me that he is not going to assist me he will assist the guy he called.I am very dissapoint on his behavior because he didnt handle it in a proffesional way and i doubt that he went to customer services training.I was finally assisted by Consultant 5 unfortunately i dont remember his name,he was vey good in such way that he advised me to go buy Sim adapter than doing sim swap,i bought sim adapter and now i am happy but sad by Frans Lebea poor service.