Poor customer service with faulty fiber installation/modem

The worst service ever form Vodacom fiber.

I had my fiber installed 2 days ago. It worked for less than 24 hours then failed. I called the fiber service desk. The first consultant advised that she would call me back in half an hour. I am still waiting for her to return my call. I then called the service desk again a few hours later. I eventually got a call ref logged. I was told to wait overnight and check in the morning if the line was up again. Checked and still offline. Called again and was advised that the call was pended waiting feedback from the manufacturer of the modem Nokia. This is a simple out of box failure of the modem. Their technician cannot assist and the call was escalated. I just had a call now from them stating that a technician can only be dispatched tomorrow morning to attend to my fault. Now I have to incur costs on my personal cell for for data to continue working etc. Tomorrow would be day three since the failure. I feel that the after sales service of Vodacom is practically non existent and that there is no concern for their customers.

I will never recommend Vodacom fiber or any of its products to anyone based on this experience.