Poor customer service with bad attitude From managers at Vodacom store

Hello Peter. I bought a phone contract and was not explained about terms and conditions of insurances” to make story short my phone is damaged and I took it to Vodacom store’ they promised to repair it, they took it 4weeks now!! When I enquire about it the manager at Vodacom was not friendly at all , she told me is not their problem at present I should enquirer it myself at repairs! I contacted the store owner and he promised to sort it out. To my surprise the store owner is now avoiding my calls .i don’t know where my phone is” how far are they, on other side I’m paying monthly bills