Poor Customer Service Vodacom Online Purchases

I spend more than 2K at Vodacom per month, paying for two cellphone contracts I'm not even going to mention how much airtime I buy per month. I took their insurance last year around July for my iPhone 13 Pro, I got ****** 3 weeks ago and they refusing to process my claim. I am now being told a story about a SIM card which I was never told when I took the insurance.

Vodacom needs to review their internal process, especially with online purchases. Whoever they are employing in their call centres care more about making sales then giving customers correct information.