Poor Customer Service - Vodacom Fibre

I have a fibre contract with vodacom but my wifi has been off since 7th December 2024.

The first technician was dispatched at the end of December, looked around and said the person who first installed my fibre did not do it right and that he did not have the tools to fix it, why come in the first place without equipment? The second guy was dispatched on 2nd January 2025 and ‘fixed it’, He said we should wait for four hours and it will work, wifi has not been back. Today is the 9th of January and I am tired of following up and calling fibre to be asked the same question with no assistance.

Once they get you on a contract, they really don’t care for their customer after sale, mind due, they still deducted the full amount while you are spending so much money on prepaid data. I really thought that Vodacom was the best network provider but I was wrong.