Poor customer service Vodacom fibre

I spoke to a very rude agent Kurt de bruin who couldn't assist me because I want cancel my subscription for my Fibre because is taking forever to move my line to the new address. I don't understand Y it should take 30days to move existing line to the new adress but it takes 14days to install a new line. This is pathetic! The agent is even putting words in to my mouth! What a bad customer service! He even threatened to flag my calls