Poor customer service vodacom fibre

Since Wednesday last week we've been struggling to get someone to assist with our router activation. Everyday we get a different excuse or people just simply forget to action our requests. We've used vodacom for 5 years now with minimal issues. But the customer experience we are getting this time around is really atrocious. Please assist in getting this resolved as my work depends on have functional wifi. Most of your agents have serious lack urgency in getting this resolved even though it's been outstanding for 5 days now