JB
Janine B
1 reviews | Active since Jul 2016
23 Feb 2021, 14:49
Poor Customer Service - Vodacom Fibre
Refering to Reference number: SR 210215 - 205953
Two weeks ago I put in a cancellation on my fibre due to rellocating reasons. The cancellation has been done, but I told the consultant on Friday to please escalate a request to pick up the broadband unit before Friday 26 February 2021 as then I am moving out of my house. Today I followed up as they only got tomorrow and Thursday left to come and pick up the unit. Nothing has been escalated like promised. Also the consultant that I spoke to cant understand what i actually required.
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Vodacom's replyOfficial
24 Feb 2021, 06:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Feb 2021, 06:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JB
Janine B's updateReviewer Update
24 Feb 2021, 13:10Still no call received. Like i said, time is ticking. They only got time still tomorrow to pick up the unit as I told them I move out of the house on 26 February 2021. Just dont listen.
JB
Janine B's update24 Feb 2021, 13:10
Reviewer Update
Still no call received. Like i said, time is ticking. They only got time still tomorrow to pick up the unit as I told them I move out of the house on 26 February 2021. Just dont listen.