Poor Customer Service - Vodacom 4 U Constantia

On Sunday my husband and i took my mom to Vodacom 4 U Constantia for her upgrade. Our Consultants name was Wesley - we then decided on the iPhone 6 as an upgrade. Wesley explained they don't have stock but we must just give him 5 days max (will probably get there before 5 days). Today is the 5th day - i called the store Wesley was not available and the Greeter Matthew then asked "whose speaking" and "Whats this about"? I explained to him and then he spoke to Wesley - he came back saying the phone has not arrived. I then asked why were we not contacted as we could have gone somewhere else and Matthew's response was "we don't call customers if the phone has not arrived, we only call them when the phone arrives". How this can be true i don't know - as that's just plain pathetic - what happened to Customer Service.

Alos - Matthew barely knows how to speak to a customer yet he is a greeter.