Poor customer service Vodacom

On the 1st of June 2022 I phoned vodacom to cancel the contract for the number *** after it was wrongfully upgraded on Vodacom side. When I phoned to cancel this I was given the following reference number: RCO234125. I was told I would receive feedback at the end of June but no feedback was given about the cancelation.

I've been a loyal customer with Vodacom for more than 12 years now and even have 3 cellphone contracts with vodacom. Being treated like this and not receiving any feedback is unacceptable. If this is how you treat customers that's been with you for 12 years I don't know how you are running a business. Since the 1st of June 2022 up until now no feedback was given whatsoever.

Very unhappy with the customer service I got and the lack of communication vodacom has towards it's loyal customers for 12 years. Will remember this in the future.

VERY VERY POOR CUSTOMER SERVICE