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chantellefrick C

1 reviews | Active since Mar 2017

31 Mar 2020, 10:27

Poor customer service vodacom

I did a upgrade to a modem. Then a misunderstanding happened. Long story short we decided to cancell the upgrade and the consultant Lynette Brown informed me she did the reversal and pick up this was on the 18 March 2020. After many calls and emails today the 31 March 2020 the reversal and pick up is still not done. The upgrade came into effect today. Which i have received 1.6gb day and 1.6gb night and it say this is whats left of 50gb day and 50gb night I have confirmed with Lynette that during the lockdown the courier service will continue. But this is day 13 and now everything is the fault of the virus. I am not a happy customer and this must be fixed as in yesterday.

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Replies (5)
Vodacom
Vodacom's reply31 Mar 2020, 11:40
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
cC
chantellefrick C's update31 Mar 2020, 12:15
Reviewer Update
Please note if I am unavailable on ***. Please phone my wife Chantelle on ***.she has full authority on the account. She will also be fine to varify the account as she has all my info

cC
chantellefrick C's update01 Apr 2020, 06:33
Reviewer Update
Today as I feared we received the data the 50gb day and 50gb night. Vodacom really failed us and still no response this is day 15
cC
chantellefrick C's update04 Apr 2020, 14:49
Reviewer Update
Still no feedback from Vodacom
cC
chantellefrick C's update05 May 2020, 16:19
Reviewer Update
Thank you Vodacom for resolving the issue.