dK
derek K

1 reviews | Active since Dec 2012

03 Jun 2018, 07:42

POOR CUSTOMER SERVICE VODACOM

For some reason vodacom send me 2 bills every month. I have three cell phone contracts with them, all in my name. I have asked 5 times for ONE BILL, but they insist on sending me TWO!!! One for R971 and the other for R411.58. I am also being overcharged!!!

0
Replies (1)
Vodacom
Vodacom's reply03 Jun 2018, 12:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team