1 reviews | Active since Jul 2014
Poor Customer Service: Vodacom
<p>I am a Vodacom customer. In June 2016 I noticed an unauthorised debit on my account which I reversed. Upon enquiry with Vodacom was told that I have taken an an additional line + apple cell phone, new additional line being ********** 294. I told them I never did upon which I was requested to submit an affidavit; copy of Id; and three signatures - I obliged submitting these on 13.09.2016 to ********** Reference number given was:- 1- ********** 8824. The matter was never attended. Again I phoned enquiring about the matter, I was told to now submit same documents to customercare.vodacom.co.za, which I did on 28.10.2016. Instead of resolving the matter Vodacom disconnected my official line (phone number)! Upon enquiring I was told nothing has been attended so I need to submit same documents to:- ********** which I did on 28.10.2016 via email. My official private line is still disconnected! I've called customer services many many times and they are not helpful at all instead they tell me they are NOT able to speak to ***** section because of telephone technical challenges that they are experiencing within Vodacom, how paphetic! I have been pushed from pillar to post I do not know how many time already?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am still waiting for a Vodacom consultant to call me about my complaint - no one has called me as I speak, so frustrating!.
I am still waiting for a Vodacom consultant to call me about my complaint - no one has called me as I speak, so frustrating!.
Its now 05.12.2016 (about 12 days later) I still have NOT heard from Vodacom as promised and my problem has still not been resolved. My official private line (which I use on my tablet) remains deactivated. Can somebody out there seriously help me? My business contact number is ********** 230, please.
Its now 05.12.2016 (about 12 days later) I still have NOT heard from Vodacom as promised and my problem has still not been resolved. My official private line (which I use on my tablet) remains deactivated. Can somebody out there seriously help me? My business contact number is ********** 230, please.
I posted my complaint on 22.11.2016 and vodacom's response on the same day was "Kindly be advised that a consultant will make contact with you in due course to assist with your query" . Its now 12.01.2017, I STILL HAVE NOT HEARD FROM VODACOM and my problem has NOT been resolved. I am now considering moving from VOdacom to other networks. I've been VOdacom's client ever since mobile phones were first introduced in this country. I really feel ill-treated!
I posted my complaint on 22.11.2016 and vodacom's response on the same day was "Kindly be advised that a consultant will make contact with you in due course to assist with your query" . Its now 12.01.2017, I STILL HAVE NOT HEARD FROM VODACOM and my problem has NOT been resolved. I am now considering moving from VOdacom to other networks. I've been VOdacom's client ever since mobile phones were first introduced in this country. I really feel ill-treated!