Poor Customer Service & Useless Chatbot

I have been trying to resolve a billing issue with Vodacom, but their customer service is frustratingly useless. Instead of getting real help, I keep getting pushed to their robot chat, which is completely unhelpful. The chatbot requires verification via text, but since I am no longer receiving messages, I am stuck in an endless loop with no way to sort out my query.

I have tried multiple times to reach a real person, but their system just redirects me back to automated responses. How can a major telecom company make it so difficult for customers to get assistance? This is beyond frustrating.

If you ever need actual help, good luck – because speaking to a human at Vodacom seems impossible!