Poor customer service - unresolved query

<p>We were sold a migration telling us that we would be paying less on the contract now. All I had to do was cancel the 1 gig add on data on my son's contract. and according to the sales agent, we would then be paying less monthly (what a JOKE!) Trying to cancel this 1 gIg data for almost a week now with no luck. Something on their side is hindering them from cancelling the 1 gig add on. I've phoned numerous times (holding on for more than an hour at times) and still nobody at customer services can sort out the problem. I am thinking of just cancelling both my contract with them. I've asked them on the website to give me a call back as well, complained by sending sms that my problem is still not resolved and yet, nobody has even had the decency to attempt resolving the query. Extremely annoyed, they sell you new contracts and migrations which actually end up costing you more! WHY ARE THEY EVEN RECORDING CONVERSATIONS - WHAT A WASTE OF TIME AND MONEY OF CLIENTS!</p>