JS
Johan S
1 reviews | Active since Jun 2019
05 Sept 2024, 08:41
Poor customer service strategy
There is no option to speak to a human agent. And TOBi don't know everything. Vodacom also subscribe me to contents without my consent and it takes up my airtime I load for other purposes
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Sept 2024, 10:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2024, 10:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
JS
Johan S's updateReviewer Update
09 Sept 2024, 11:19Thanks for NOT calling me since your reply 4 days ago.
JS
Johan S's update09 Sept 2024, 11:19
Reviewer Update
Thanks for NOT calling me since your reply 4 days ago.
Vodacom's replyOfficial
09 Sept 2024, 14:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have assisted, and your query has now been resolved. Regards, Consumer Website Team
Best regards,
Vodacom's reply09 Sept 2024, 14:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have assisted, and your query has now been resolved. Regards, Consumer Website Team
Best regards,