Poor customer service - Returning useless devices

I have never experienced the poor, condescending and uncaring service like i received at the Somerset West Mall in the last 2 weeks in my ~15yrs with Vodacom. I had a burglary at my house and my two brand new contract phones (Samsung Note 4 and Galaxy S5) were ****** on 01 August 2015. I decided to buy two new affordable phones while i waited for my household insurance to replace my phones. The sales people recommended the Samsung J1 at R1.7k. I bought 2 devices (for my wife and I). On Monday 03 August we'd had enough of the phones - we battled to hear people on the other side, the software was crashing and the phones rebooted at will. The manager, Jaco, insisted that they don't take used phones back (2 days!) and \what is he going to do with second-hand phones?". He insisted on doing an OBF process and sent the phones to a technical center. Despite me giving him my email (i'm a contract subscriber) he never communicated - not even once - to let me know the status of the process (well he claims he tried to call -my phones were with him!). On the 14th of August he told me the Tech department says there nothing wrong with the devices! Vodacom 111 was unhelpful! I want my money back!"""