Poor customer service - rather lack thereof

On the 30th of April I called the retentions department asking them to migrate my number from contract to pre-paid, the lady I spoke to informed me that it would take a few hours for my request to be processed, to my surprise on Sunday midday my number was not working, I was unable to make or receive calls, I then called Vodacom on Tuesday to find out what the delay was, I spoke to gentleman to advised me that due to technical issues my query wasn’t resolved and that he would escalate to the technical department, fast forward to Thursday (05/05/2016) guess what my number still isn’t working, I then called Vodacom AGAIN this time to the customer service department, the young lady I spoke to told me that my request to migrate was cancelled and that she’s put me through to the cancellations department, where I have been holding for the past 45 minutes This is complete disrespect and tardiness on Vodacom part, the customer service that I have experienced has been poor to say the least, I am disgusted at how *********** some of your employees are, with no regard for their customers. I have been unable to neither receive calls nor make them and this has affected my work as people are unable to get through to me. How can it take 5 days to resolve this matter, I am infuriated and ****ed of