Poor customer service quality.

I think ever since Vodacom got other third party agencies to assist in the Customer Service, those companies have tarnished the quality standard especially Merchant and Infinity. As I am still experiencing a problem since last year the 2nd on November and it's still not resolved. I've spent hours and calls trying to fix it. I had a life threatening emergency on Wednesday afternoon as I tried to make a call my airtime was depleted by out of bundle billing. How that happened is showing as I had the set it on R0 and I had more than 8 gigs data in my number. To add insult to injury a subscription that I "had", which I communicated with them since last year November is still deducting after they had assured me many times that it has been cancelled and blocked is still enjoying my airtime. The team leader I spoke to on Wednesday hung up the phone on me. On Thursday I spoke to a lady who till this day has not bothered to call me back after she promised to get to the bottom of the matter.