NS
Nazeer S
1 reviews | Active since Mar 2009
02 Jan 2024, 12:27
Poor Customer Service - Poor Network (Wanting to Cance;)
I have been trying for month to resolve a poor network issue and it seems that Vodacom cannot contact me despite saying that they tried numerous times. I am just fed up now and would like to cancel my contract but the cancellation customer care line just drops as the agent answers the call or after 5 minutes. I have tried 6 times now.
All I want now is just to cancel my contract.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Jan 2024, 14:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jan 2024, 14:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
NS
Nazeer S's updateReviewer Update
04 Jan 2024, 14:20Hi
Yes I was contacted by your Social Media team who has assisted with the cancellation of the contract we have received some sort of solution.
It is still however sad that I have been with Vodacom for over 25 years and this is the 1st time I cancelled a service. I did explain to your social media team that your network is deteriorating, and tour signal is not as great as it once was. We are also looking moving our other line to a competitor due to quality of service. I really hope someone takes the time to review this.
My query has been resolved, however please note the above.
Thanks + regards
N
Yes I was contacted by your Social Media team who has assisted with the cancellation of the contract we have received some sort of solution.
It is still however sad that I have been with Vodacom for over 25 years and this is the 1st time I cancelled a service. I did explain to your social media team that your network is deteriorating, and tour signal is not as great as it once was. We are also looking moving our other line to a competitor due to quality of service. I really hope someone takes the time to review this.
My query has been resolved, however please note the above.
Thanks + regards
N
NS
Nazeer S's update04 Jan 2024, 14:20
Reviewer Update
Hi
Yes I was contacted by your Social Media team who has assisted with the cancellation of the contract we have received some sort of solution.
It is still however sad that I have been with Vodacom for over 25 years and this is the 1st time I cancelled a service. I did explain to your social media team that your network is deteriorating, and tour signal is not as great as it once was. We are also looking moving our other line to a competitor due to quality of service. I really hope someone takes the time to review this.
My query has been resolved, however please note the above.
Thanks + regards
N
Yes I was contacted by your Social Media team who has assisted with the cancellation of the contract we have received some sort of solution.
It is still however sad that I have been with Vodacom for over 25 years and this is the 1st time I cancelled a service. I did explain to your social media team that your network is deteriorating, and tour signal is not as great as it once was. We are also looking moving our other line to a competitor due to quality of service. I really hope someone takes the time to review this.
My query has been resolved, however please note the above.
Thanks + regards
N