Poor customer service or rather none

Item: Vodacom
Rating: 1
Author: Monique N

Poor customer service bought a voucher on 11 July, didnt want to work so asked them to cancel voucher. Does not respond for days and if they do they tell me to please allow some time. This is my second time experiencing this they take your money but take more than month to resolve. I follow up regularly and my ticket was only logged the 25th

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Replies (1)

Vodacom's replyOfficial

31 Jul 2024, 14:55

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply31 Jul 2024, 14:55

Official