POOR Customer service once again from Vodacom

Back again, with our old friend Vodacom

After numerous calls, (nb : duration of a call nothing less than 10 minutes) per call. My query is still NOT resolved - TOTAL FRUSTRATION!!!!!!!!!!!!

Funny thing is, Vodacom is so quick to take your money, however should there be a refund due to you, the customer - well..... be ready for a long wait.

Vodacom Reference ***

A confirmation of refund for content charges received received from Apple on the 15th November 2019. I was then told by Vodacom that it could takes 7 to 14 working days to resolve this credit. Today, when calling in (obviously for valid & obvious reasons) .....11 Dec I was told that the credit may only reflect on my invoice, at the end of January 2020. Not even confirmation that it would be paid then????

Please sort this out ASAP, i have been extremely patient with this service provider, despite all the run around & excuses. I've had it Vodacom's pathetic customer service!

Regards Leila