POOR CUSTOMER SERVICE ONCE AGAIN

<p>Once again i am utterly disgusted with vodacom and the service in which they provide , oh no wait thats it there There is NO CUSTOMER service .</p> <p> </p> <p>I have sent a mail on the 31 July to "activate@cellsure and to"documents@vodacom " with regardss to being charged for insurnace for 2 years that i was unware of until the day i went to upgrade my phone and was informed by a staff memebr that i have being paying for insurance for 2 years , i then asked Vodacom for my orignal contract which took forever to get , but once recived i saw that i DECLINED INSURNACE with VODACOM and have the proof of it , now ive sent this all through to them so i can get my money that have taken for over 2 years , but wow do you think anything has been done about it ? NO NO NO NO NO , eveytime i call i get transfered to someone new or another department to therefore explain the query again ? is this customer service ? I have called again today to be told that the lady that was dealing with this credit actually didnt do anything about it and hence it has just been sitting there waiting to be resolved or not REALLY how disgusting is that to not actually care or even do your job. It has now been 10 working days to be told that NOTHING has been done about it , but they will escalate this and mark it urgent for today !!!!!</p> <p> </p> <p>Yes im so sure about this ?</p> <p> </p> <p>I honestly am so disgusted with VODACOM and the servivce they provide !!! They are so quick to take your money where you have proof that you have declined the insurance and didnt want it , But now to get the money back from them is a nightmare there is no respect , no one actually knows what is going there , they have no clue on the process and cant provide feedback . I am so frustrated that WE as Customers get treated like this and have people like that to actually attend to queries where they actually dont care . Is this what we must deal with ? Is this right ?</p> <p> </p> <p>I will never recomened Vodacom to anyone and i will never have or open a contract with them ever again i am highly disappointed to be treated in this manner and have incompetient people that are there to assist you and help you but in actually fact they dont care and dont actually do the work that they meant to do !!!!</p> <p> </p> <p>Well done Vodacom for being the worst Cell phone provider ever ........</p>