Poor customer service not keeping to commitments.

I own a Sony Xperia Z3 cellphone that is still under warrantee. The phone needs to be repaired and the repair work did not happen due to paperwork incorrectly captured. I was advised by Vodacom to rebook the phone for repair work.<br> <br> I was then referred to Verna Lingeveldt who undertook to do the following:<br> <br> o Retrieve the paperwork for Job number ***<br> o Investigate what happened during the repair<br> o Contact me telephonically to provide feedback by 25/01/2016<br> <br> Verna was also very reluctant to rebook the phone for repairs but did so and the phone was booked in by Veronique Opperman. (Job number ***1) <br> <br> Verna never contacted me telephonically on the 25th as promised. She only send an email which did not mean anything to me hence I rep**** and asked her to contact me telephonically as agreed. She never contacted me hence I then phoned her asking her to explain. She was extremely unhelpful and did not even apologize for not keeping to her promise. She never investigated the matter nor did she took the trouble of comparing the paperwork to get to the bottom of the issue. She was not customer focused nor did she make an effort of rectifying matters.