Poor Customer Service - no follow ups

I'd like to share my very disappointing experience with Vodacom shop by V&A Waterfront Cape Town. On the 16th Dec 2023, I went and app**** for an e-sim contract for my smart watch - very quick process I must say. My frustration came when the agent who was assisting me, Stephan kept promising to keep me updated about my application process. I would call every week to follow up and not once was I able to reach to reach, either he's not at work or has gone out to lunch and no courtesy to return ANY of my calls.

It has now been a solid 2 months, waiting on an e-sim that costs less than R200.00 to get feedback on! Just a daunting process to be honest.