EM
Elizabeth M
1 reviews | Active since Sept 2020
11 Jul 2025, 18:21
Poor customer service, misleading information
Called Vodacom to migrate my data plan from 100GB day & 100GB night to unlimited data. The lady told me they do not have unlimited data plans, yet on the Vodacom website it is there. The lady also had poor customer service.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Jul 2025, 08:05 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Jul 2025, 08:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
EM
Elizabeth M's updateReviewer Update
15 Jan 2026, 18:36The query was resolved. Thank you!
EM
Elizabeth M's update15 Jan 2026, 18:36
Reviewer Update
The query was resolved. Thank you!