Poor Customer Service - locking an up to date account everyday

<p>I have, since the 5th of February, phoned in numerous of times per day (it is now the 15th of February).</p> <p>My phone gets locked every day due to a 'Credit limit reached'. I am an up to date customer. I pay you a lot of money and have not been able to use my phone properly ever since. This is a Vodacom issue, but I constantly need to follow up. 3 Consultants promised me to phone me back, they did not. A supervisor called Thomas Sono also promised to have my issue rectified on the 13th, I had to phone in again today, asking to speak to him... the call centre agent tells me he does not know who it is because he is in Cape Town. I would like the issue to be resolved immediately and I would also like to be reimbursed for the hassle caused. I would also like to point out that I tried your internal complaints process and it sucks. There is not auto-reply on your mailbox... no SLA promises... and I can see why because no one came back to me. I also chose the 0 out of 10 options for service and no one came back to me. I am a very frustrated customer and after numerous failed 'service requests' I fear that this will be my life from now... with a bloked phone that costs me R1600 per month. Some of the reference numbers include (1- ********** 365041, 1- ********** 466259, 1- ********** 778031).</p>