POOR customer service in fixing account discrepency after change from autopage to vodacom

<p>First fault logged 2016-04-09:"I use to be with autopage. I understand I am now directly with vodacom. My monthly fee is however now different. Should be monthly charge R86.84 vat = R99 for 2GB Mbb - Topup. Now on Vodacom account it show same contract but not amount is R95.61 vat =R109.???????"</p> <p>Spend 2 hrs on phone on 2016-04-12, between Autopage, Vodacom customer service and Vodacom accounts department. Ecah one saing it is the other departments problem to solve. Eventually ended up with supervisor in Accounts. Promise was made to sort out and correct account.</p> <p>2016-05-11. Followed up with fault log after receiving May invoice. Indicating not corrected and end May will be deducted incorrectly again.</p> <p>2016-05-13: After sending through contracts and invoices, etc. I received feedback:</p> <p>"Kindly be advised that , I have escalated your query to our Account Division for further assistance.</p> <p>The service request reference S3-GVP28-8M3KH. Feedback will be provided within 48 to 72 hours."</p> <p>I recieved no feedback so emailed customer services on 2016-05-21,</p> <p>2016-05-23: I received feedback "Your query has been forwarded to the Senior consultant who will attempt to resolved your query with feedback within 2 working days."</p> <p>NO FEEDBACK AFTER THIS.</p> <p>2016-06-02: I requested feedback again from customer service after end May deduction was still not correct. RECEIVED NO RESPONSE.</p> <p>2016-06-23: I requested feedback again from customer service after receiving June invoices, still not correct. RECEIVED NO RESPONSE and END JUNE WAS DEDUCTED INCORRECTLY.</p> <p>2016-07-11: Recieved July invoice, still not correct.</p> <p>2016-07-14: logged fault again with customer services, requesting feedback, referencing original query. Feedback received, was I have to call them to authenticate my account, before they can follow up on my query.</p> <p>END JULY WAS DEDUCTED INCORRECTLY AGAIN.</p> <p>Two issues: correct the amount + refund me for incorrect deductions (Apr, May, Jun, Jul)</p> <p>The problem is I have to work through customer service, not a specific branch issue and everytime I phone, it is a different person answering and customer service indicate it is an accounts issue, and vise versa. Not emails or hours on the phone worked.</p> <p> </p> <p> </p>