Poor customer service & give false information to customers

I cancelled my data contract in January 2025 and I was promised that my cellphone insurance was going to remain active. When I enquired why they were not debiting the cellphone insurance, I was told by the consultant that it shows on the system that it is still active but since the system was offline she was unable to give the reason why it was not debited. Today (10/04/25) a consultant told me that the contract has been cancelled in January but she will send forms so that it can be reinstated but she never did. I am very disappointed with Vodacom because they give false information to their customers. I want my cellphone insurance to reinstated since I never cancelled it and they assured me that it will remain active.