Hellopeter
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1 reviews | Active since Jan 2017

05 Oct 2021, 08:01

Poor customer Service from Vodacom online contracts. Issue still not resolved after 3 weeks.

It's funny when you take up a contract how things run smooth. Delivery was arranged and things were expedited without any intervention from me as the client but the moment I want to return the device I find myself running around for 3 weeks now and just keep getting transfered to different departments and there is ko account if previous conversations (I find that strange for a big company like Vodacom). I get 3 different processes from 3 different people at the Helpdesk, which proves that they do not understand the SOPs. I have asked for the Supervisoto call me back (Chris Naidoo). I have yet to receive a call from him. The device is still with me and I am still not clear if pick up/cancelation was arranged as no small/email has been received. I am appalled by the service from Vodacom.

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Replies (2)
Vodacom
Vodacom's reply05 Oct 2021, 09:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update26 Oct 2021, 08:03
Reviewer Update
Hi Vodacom Consumer Website Team. Yes your consultant made contact with me and advised that he would contact me the following day and my issue will be resolved by the end of the week. 3 weeks have past and I am yet to hear from him and the device is still with me and I am still being debited. There is no accountability even taken at senior level, i don't blame the rest of your staff for following suite.