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garth A
1 reviews | Active since Mar 2018
13 Nov 2019, 11:50
poor customer service from Vodacom Online
i app**** for an upgrade on my contract on Friday over the phone with a Vodacom online consultant. it is now Wednesday and i still do not have any confirmation about when i will receive my new handset. i have been calling their call center since Monday and still no one is able to confirm for me what is going on. i have been with Vodacom for more than 8 years and this is the service i receive. my advise to everyone, do not apply for anything with Vodacom Online. im hoping i can get out of this contract and actually move to a new Mobile service provider.
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Vodacom's replyOfficial
13 Nov 2019, 14:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Nov 2019, 14:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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garth A's updateReviewer Update
15 Nov 2019, 08:10hi. i received an sms at 5pm on Wednesday with a waybill number K***. its now Friday and there is no tracking information with Ram. this has been a whole week and i still do not have my new handset. this has been the worst customer service i have ever experienced. I am tired of all the excuses from everyone i am dealing with in your call center. i want an answer today on this.
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garth A's update15 Nov 2019, 08:10
Reviewer Update
hi. i received an sms at 5pm on Wednesday with a waybill number K***. its now Friday and there is no tracking information with Ram. this has been a whole week and i still do not have my new handset. this has been the worst customer service i have ever experienced. I am tired of all the excuses from everyone i am dealing with in your call center. i want an answer today on this.