RM
REUBEN M
1 reviews | Active since Aug 2012
04 Feb 2023, 09:29
POOR CUSTOMER SERVICE FROM VODACOM, MY LAST CONTRACT WITH THEM
My line was suspended due to non payment. Consultant called me to make arrangement for R565.00 to be paid on the 2nd of February 2023. I did pay, I even paid more than double what she they wanted, about R1200.00. To my dismay, even today 4th February 2023, my line is still suspended. I sent email but no response, only automated ones. I am fed up with their poor customer service.
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Replies (2)0
Replies (2)Vodacom's replyOfficial
05 Feb 2023, 16:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Feb 2023, 16:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
REUBEN M's updateReviewer Update
07 Feb 2023, 16:12I am still waiting for a consultant to contact me in due course to assist me
RM
REUBEN M's update07 Feb 2023, 16:12
Reviewer Update
I am still waiting for a consultant to contact me in due course to assist me
